Frequently asked questions
General Questions

Once you subscribe, all deliveries, whether weekly, fortnightly, or monthly, include free shipping.
Yes, you can pause, skip, or adjust the frequency of your delivery from your account dashboard at any time.
he Raw Food Calculator can account for multiple dogs, helping you calculate the total amount of food needed for each pet, and you can combine orders into a single box.
Use our Raw Food Calculator to input your pet’s weight, age, and activity level. It will recommend the right portion size and frequency based on your dog’s needs.
During sign-up, specify any allergies or dietary restrictions, and we will customize the meals to exclude specific ingredients.
All subscriptions are set to auto-renew based on your selected frequency (weekly, fortnightly, or monthly). You can manage your payment method, update billing details, or cancel auto-renewal anytime from your account dashboard.